User Role Management: Streamline Your Customer Experience

You may design and define your customers' roles, including the default role, and what each position can access, with LoginRadius Role Management. Based on a customer's role or membership, you may then automatically activate or stop access and authorization for them. 

Use cases that Role Management addresses

Role Management covers a wide range of scenarios. Let's look at an example.

McPherson Media Group (MMG) is one of Australia's largest privately held media giants, with a diverse range of brands and businesses across the country. Customers at McPherson Media Group needed varying degrees of access based on whether they had a free or premium account.

MMG was able to create a seamless and highly customizable customer journey after integrating LoginRadius. While designing this user flow to best compliment their marketing strategy, the team was able to achieve this result.

Customers without a paid account, for example, can only access a limited amount of free articles. They are prompted to sign up for a paying account after this limit is reached.

The benefits of Role Management

Some of the advantages of using LoginRadius Role Management are as follows:

• Roles and permissions are automated, allowing your consumers to view and use your digital properties based on their account level.
• Improved customer loyalty and engagement: By customizing your customer experience, you'll see an increase in return rates and engagement across all of your digital properties.
• Implementation is quick and simple: The LoginRadius Identity Platform can be up and running in a matter of weeks.
• The Role Management module may be accessible directly from the LoginRadius Admin Console, making it simple to maintain.
• Secure your internal network by enforcing rigorous roles and permissions to prevent security breaches.

How Role Management works in LoginRadius

You can quickly define user roles and configure access levels on all of your digital properties with the LoginRadius Identity Platform.

You may edit your user roles from the Admin Console at any moment with the Role Management module, making implementation simple. You can also give a single user multiple roles, and LoginRadius will manage their access accordingly.

The platform also supports SSO protocols, which means you may use roles and authorizations for one of your properties and have them applied to the rest of your ecosystem.

You can define access for your users using LoginRadius Role Management based on the following criteria:

• The title given to the set of permissions you'll grant the user is called a role. On an internet forum, you might assign a user the roles of "moderator" or "admin."
• Permissions: The permissions that each role should have. For example, on an online forum, you might grant the "moderator" role "edit" permission (they can "edit" but not "delete" posts).
• Define custom roles and permissions in this context. The context is used to grant your users additional permissions on a case-by-case basis. These are permissions that aren't normally found outside of the context.

Here's an example of how to use context:

• The context is called "School, Online Classes."
• The context's roles are "student, teacher, and principal."
• “Access to School Activities” (for a student studying at school) and “Access to 24/7 Online Support System” are two additional permissions connected to the context (for a student studying remotely via online classes).